Returns & Exchanges
At Truetone Music, we want you to be completely satisfied with your purchase. If your new gear doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account or contact our support team to request a Return Authorization (RA) number within the 30-day window.
Pack Your Gear
Carefully pack the item in its original shipping box with all original packaging, manuals, and accessories included to ensure a full refund.
Ship the Item
Affix the provided return shipping label or ship via a trackable carrier to our warehouse, ensuring the RA number is clearly marked on the exterior.
Inspection and Refund
Once our technicians inspect the returned item to verify its condition, we will process your refund to the original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing